In a Crisis? Need Help Now?


Crisis Services

If you are experiencing a severe or potentially life-threatening emergency, call 911, go to a local hospital emergency room, or call Campus Police at 704-687-2200.

If you need to speak to someone about an urgent emotional or mental health concern:

  • Call CAPS during regular business hours Monday through Friday 8:00 a.m. - 5:00 p.m. and ask to schedule a same-day appointment.
  • After hours, call CAPS at 704-687-0311 and follow the prompt to be connected to a counselor by phone. CAPS utilizes ProtoCall, which provides free after-hours support for addressing immediate needs and connecting with appropriate follow-up services.

For other crises after hours, you may also contact appropriate residence hall personnel (if you are an on campus student) or the Campus Police (704‑687‑2200). In either case, they will discuss with you the options you have for getting assistance, which may include getting in touch with the counselor on-call or a referral to another resource in the community

Same Day Crisis Services

Counselors are available to speak with students in crisis during each business day. 

The staff at CAPS is aware that emergencies requiring immediate attention can exist for students seeking our services. Our same-day crisis services are designed to assist students who are confronting life-threatening circumstances, current or recent traumatic crises, and significant psychological distress

Examples of such issues include:

  • thoughts about harming or killing yourself
  • thoughts about harming another person
  • recent assault or abuse
  • concern about your own safety
  • hallucinations or mania
  • recent death of a loved one or other significant loss
  • witnessing or experiencing a traumatic event
  • learning about another person being abused or assaulted

If you believe your situation is a crisis that cannot wait for a regularly scheduled appointment, please let us know.

Important Crisis Resources

Live Safe
Live Safe app
  • A free app for iOS and Android devices
Suicide Prevention
Hope Line Network
Local Psychiatric Evaluations
(24 hours a day)
  • Carolinas Healthcare Behavioral Health
  • Billingsley Road
  • 704‑444-2400
Sexual Assault Response
Students wishing to discuss sexual assault may also make an initial, confidential contact during business hours with the Center for Counseling and Psychological Services (704‑687‑0311) or Student Health Services (704‑687‑4617), or a local hospital emergency room. 
Students may report assauts to Campus Police at 704-687-2200 or, if in need of immediate assistance, 911.
Domestic Violence
Campus Police
Charlotte-Mecklenburg Police   Department
  • 911
Other local support and evaluation