Making an Appointment

NOTICE: All CAPS services for Fall 2020 will be provided remotely through telehealth

*Services are available remotely through a secure video conferencing platform or by phone.

*The CAPS building is not open for students who present in person at this time.

To schedule an initial appointment with a counselor, call 704-687-0311 during our business hours, 8:00 a.m. to 5:00 p.m. Monday through Friday. Appointments are typically scheduled in advance, though we hold a limited number of same-day appointments to meet the needs of students in crisis. If you are in crisis and need immediate support, please refer to our Crisis Information page to identify appropriate resources.

QuadAll currently enrolled UNC Charlotte students are eligible for an initial consultation. This is a brief appointment, typically lasting 25-30 minutes, that is focused on assessing needs, addressing any immediate concerns, and providing recommendations for services.

If you are looking to schedule an initial appointment with a provider who specializes in substance use counseling or are a student athlete looking to schedule with our Sport Psychologist, please let our front desk staff know when you call to schedule so they can ensure you are scheduled with the appropriate provider.

All CAPS services are free of charge. Please let us know if you have accessibility needs

Preparing for an Initial Consultation
When scheduling an initial consultation, CAPS front desk staff will email you a link for accessing the appointment by video or phone (typically via WebEx).

The morning of the initial appointment, students will receive another link by email for the paperwork they will complete through our secure web portal before attending their appointment.
This will include consents for counseling and telehealth services, demographic information, and information about current and past functioning. We ask that you complete the paperwork fully at least 30 minutes before your appointment to ensure that the counselor is able to review it before they meet with you. If paperwork is not completed before the session, we will need to
reschedule to a different appointment time.

Canceling or Rescheduling an Appointment
Personal commitment to counseling is crucial for success. We encourage you to keep all appointments scheduled with your counselor. If you need to cancel or reschedule an appointment, please do so as soon as possible by calling CAPS at 704-687-0311. Repeated missed sessions may negatively affect your eligibility for counseling services at CAPS.