Making an Appointment


To make an initial appointment with a counselor, call 704‑687‑0311 or stop by CAPS, located in the Christine F. Price Center for Counseling & Psychological Services building adjacent to the Student Health Center. Please let us know if you have accessibility needs. All CAPS services are free of charge.

Office hours are 8:00 AM to 5:00 PM Monday through Friday.

QuadIf you are a currently-enrolled student you are eligible for an initial appointment with a counselor in order to assess your needs and plan an appropriate course of action. If you and your counselor mutually decide that you might benefit from additional counseling, you may continue individual counseling, participate in group or couples counseling, attend a workshop series, or seek a referral to a professional outside the University.

Students may receive services in the summer if they are enrolled in summer courses. Students who are not enrolled during the summer may receive summer services if they were enrolled in the previous spring semester and are pre-registered for the following fall semester. Students who withdraw, graduate, or otherwise end their enrollment are no longer eligible for services. CAPS can assist students who are not eligible for services with referrals to community providers.

Getting started at CAPS

Your first appointment, called the initial consultation, will involve an evaluation of your needs and time to discuss your present concerns. Your counselor will provide recommendations based on your current needs and appropriate resources. These recommendations may include individual or group counseling at CAPS, referral to an on-campus resources, and referral to off-campus services. 

Additional counseling sessions may be scheduled in consultation with your initial consultation counselor or a different provider at CAPS. Individual counseling sessions are typically scheduled once every two weeks and last forty-five to fifty minutes. During an early visit with your assigned counselor, you will work on establishing goals for counseling.

CAPS provides time-limited, solution-focused counseling, which means the maximum number of individual sessions is limited. Please discuss the specific limits with your counselor. If longer term counseling is needed, your counselor can help you decide on an appropriate course of action. Longer term counseling is available in CAPS's Group Counseling Program and in various community resources.

Personal commitment to counseling is crucial for success. We encourage you to keep all appointments scheduled with your counselor. If you must miss a session due to illness or an emergency, please call CAPS at 704‑687‑0311 to cancel or reschedule the appointment as far in advance as possible. Repeated missed individual sessions may negatively affect your eligibility for counseling services at CAPS.